{"id":3892,"date":"2017-09-06T17:34:40","date_gmt":"2017-09-06T20:34:40","guid":{"rendered":"http:\/\/www.cocreuni.com.br\/novo\/?page_id=3892"},"modified":"2026-04-14T09:19:36","modified_gmt":"2026-04-14T12:19:36","slug":"ouvidoria-2","status":"publish","type":"page","link":"http:\/\/www.cocreuni.com.br\/novo\/?page_id=3892","title":{"rendered":"Canal de Ouvidoria"},"content":{"rendered":"[vc_row][vc_column][vc_column_text]\n<p style=\"text-align: justify;\"><strong>O canal de Ouvidoria da COCREUNI tem a fun\u00e7\u00e3o de atuar como um elo ligando a cooperativa aos seus associados, que j\u00e1 tiveram acesso aos canais de atendimentos habituais e n\u00e3o ficaram satisfeitos com a solu\u00e7\u00e3o.<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>A Ouvidoria da COCREUNI dever\u00e1 prestar os esclarecimentos necess\u00e1rios e dar ci\u00eancia aos reclamantes acerca do andamento de suas demandas e das provid\u00eancias adotadas.<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>As respostas aos reclamantes ocorrer\u00e1 at\u00e9 10 dias \u00fateis, podendo ser prorrogado por mais 10 dias \u00fateis, contados da data da protocoliza\u00e7\u00e3o da ocorr\u00eancia.<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>\u00c9 necess\u00e1rio que o reclamante informe todos os dados de identifica\u00e7\u00e3o obrigat\u00f3rios no formul\u00e1rio, caso seja identificada a necessidade, as equipes envolvidas na solu\u00e7\u00e3o poder\u00e3o realizar contatos com o associado atrav\u00e9s das informa\u00e7\u00f5es que foram inseridas no preenchimento do formul\u00e1rio . A solu\u00e7\u00e3o da demanda ser\u00e1 disponibilizada ao cliente por e-mail, carta registrada ou ainda atrav\u00e9s de contato telef\u00f4nico. A demanda ser\u00e1 registrada por um n\u00famero de protocolo enviado por e-mail ao final do registro no canal de Ouvidoria da COCREUNI.<\/strong><\/p>\n<p style=\"text-align: justify;\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3822-o1\" lang=\"pt-PT\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/novo\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F3892#wpcf7-f3822-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"3822\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.7.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_PT\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3822-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p>Nome *\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>E-mail *\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>CPF *\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"cpf\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cpf\" \/><\/span>\n<\/p>\n<p>Endere\u00e7o *\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"endereco\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"endereco\" \/><\/span>\n<\/p>\n<p>CEP *\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"cep\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cep\" \/><\/span>\n<\/p>\n<p>UF *\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-495\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-495\"><option value=\"--Selecione--\">--Selecione--<\/option><option value=\"Acre\">Acre<\/option><option value=\"Alagoas\">Alagoas<\/option><option value=\"Amap\u00e1\">Amap\u00e1<\/option><option value=\"Amazonas\">Amazonas<\/option><option value=\"Bahia\">Bahia<\/option><option value=\"Cear\u00e1\">Cear\u00e1<\/option><option value=\"Distrito Federal\">Distrito Federal<\/option><option value=\"Esp\u00edrito Santo\">Esp\u00edrito Santo<\/option><option value=\"Goi\u00e1s\">Goi\u00e1s<\/option><option value=\"Maranh\u00e3o\">Maranh\u00e3o<\/option><option value=\"Mato Grosso\">Mato Grosso<\/option><option value=\"Mato Grosso do Sul\">Mato Grosso do Sul<\/option><option value=\"Par\u00e1\">Par\u00e1<\/option><option value=\"Para\u00edba\">Para\u00edba<\/option><option value=\"Paran\u00e1\">Paran\u00e1<\/option><option value=\"Pernambuco\">Pernambuco<\/option><option value=\"Piau\u00ed\">Piau\u00ed<\/option><option value=\"Rio de Janeiro\">Rio de Janeiro<\/option><option value=\"Rio Grande do Norte\">Rio Grande do Norte<\/option><option value=\"Rio Grande do Sul\">Rio Grande do Sul<\/option><option value=\"Rond\u00f4nia\">Rond\u00f4nia<\/option><option value=\"Roraima\">Roraima<\/option><option value=\"Santa Catarina\">Santa Catarina<\/option><option value=\"S\u00e3o Paulo\">S\u00e3o Paulo<\/option><option value=\"Sergipe\">Sergipe<\/option><option value=\"Tocantins\">Tocantins<\/option><\/select><\/span>\n<\/p>\n<p>Telefone *\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"telefone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-required wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefone\" \/><\/span>\n<\/p>\n<p>D\u00favidas \/ Reclama\u00e7\u00e3o \/ Sugest\u00e3o \/ Outros *\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"mensagem\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"mensagem\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control has-spinner wpcf7-submit\" type=\"submit\" value=\"Enviar\" \/>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap dynamichidden-308\"><input size=\"40\" class=\"wpcf7-form-control wpcf7dtx-dynamictext wpcf7-dynamichidden\" aria-invalid=\"false\" value=\"2PBBZ2UBLGUP\" type=\"hidden\" name=\"dynamichidden-308\" \/><\/span>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] O canal de Ouvidoria da COCREUNI tem a fun\u00e7\u00e3o de atuar como um elo ligando a cooperativa aos seus associados, que j\u00e1 tiveram acesso aos canais de atendimentos habituais e n\u00e3o ficaram satisfeitos com a solu\u00e7\u00e3o. A Ouvidoria da COCREUNI dever\u00e1 prestar os esclarecimentos necess\u00e1rios e dar ci\u00eancia aos reclamantes acerca do andamento de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"0","ping_status":"open","template":"","meta":{"ngg_post_thumbnail":0},"_links":{"self":[{"href":"http:\/\/www.cocreuni.com.br\/novo\/index.php?rest_route=\/wp\/v2\/pages\/3892"}],"collection":[{"href":"http:\/\/www.cocreuni.com.br\/novo\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.cocreuni.com.br\/novo\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.cocreuni.com.br\/novo\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.cocreuni.com.br\/novo\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3892"}],"version-history":[{"count":4,"href":"http:\/\/www.cocreuni.com.br\/novo\/index.php?rest_route=\/wp\/v2\/pages\/3892\/revisions"}],"predecessor-version":[{"id":4253,"href":"http:\/\/www.cocreuni.com.br\/novo\/index.php?rest_route=\/wp\/v2\/pages\/3892\/revisions\/4253"}],"wp:attachment":[{"href":"http:\/\/www.cocreuni.com.br\/novo\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}